Return & Refund Policy

1. 7-Day Exchange & Return Eligibility

At PRISVERDA, customer satisfaction is our highest priority. If you receive an item that is defective, damaged in transit, or does not match your order, you can request a return or exchange within 7 days of delivery.

• The item must be unused, unworn, and in its original condition.
• Original PRISVERDA box packaging and tag must be intact.
• Proof of purchase (Order Number or Invoice copy) is required.

2. How to Request a Return or Exchange

Initiating a return is simple and straightforward:

1. Send an email to prisverda@gmail.com or contact our team via the Contact Page.
2. Include your Order Number (e.g., PR-12345) and photos/video showing the issue.
3. Our support team will inspect the request and provide return shipping instructions within 24 hours.

3. Refund Process for Cash on Delivery (COD)

Once your returned parcel is received at our Lahore studio and verified by our team:

Refunds will be processed within 2 to 4 business days directly to your preferred account via Bank Transfer, EasyPaisa, or JazzCash. Alternatively, store credit can be issued for immediate exchange orders.

4. Return Shipping & Handling Fees

If the return is due to a damaged item or shipment error made by PRISVERDA, we will cover 100% of the return delivery costs. For change-of-mind exchanges, customer pays standard return courier charges (Rs. 250).